Buy 470 dust masks failed to pay 4,700 yuan

- Consumer returns and pay 4,700 yuan

Recently, Mr. Zhao, who lives in Songling Township, Wujiang District, purchased 470 PM2.5 dust masks at two supermarket chains in Suzhou Industrial Park and Wujiang District. However, they discovered that they were unqualified products. According to relevant regulations, the two supermarkets were It handled the return procedure and paid 4,700 yuan in cash.

It is reported that Mr. Zhao purchased these masks as donated items. After spending 4,700 yuan on purchases from two supermarkets, he discovered that the product had no name and no factory address, and the code of the textile industry was marked. According to regulations, such labeling should implement the standards of the national installation technology category, but the code marked on the product cannot be found at all. In addition, in the mezzanine, the code of the medical standard is also marked. According to the relevant regulations, the code of the textile industry shall not be marked with the medical code. If so, the registration number of the product shall also be marked, but not marked. Mr. Zhao thinks that merchants selling such unqualified products are fraudulent consumers and complain to the Wuling District Consumer Protection Committee Songling Branch.

After receiving the complaint, the consumer protection department immediately contacted the person in charge of the two supermarkets and asked the two responsible persons to consult with the branch. Secretary Wu of the Songling branch stated that according to Article 54 of the "People's Rights Protection Law of the People's Republic of China", if a consumer rejects a commodity that has been determined by the relevant department according to law, the consumer is required to return it, and the business operator shall be responsible for the return. In the end, the two parties negotiated in unanimous agreement that the two supermarkets handled the return procedure for Mr. Zhao and paid the 4,700 yuan they paid. Mr. Zhao expressed satisfaction with this result and stated that he will no longer pursue the matter.

Consumer protection staff reminded businesses that business should be based on honesty and not let substandard products affect the entire market.

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