Citizen Mr. Chen called to ask that the warranty period on the contract when buying furniture was 3 years, and the manufacturer promised to provide free full warranty during the warranty period. However, when there is a problem, the manufacturer first shirks the non-free warranty that is not a quality problem, and then refuses to repair it free of charge because the free warranty is only for the furniture sheet itself, excluding parts. Who should I deal with?
The warranty period and warranty scope of furniture often make consumers puzzled. Many furniture companies have made various restrictions on the promised free warranty of furniture, making the furniture warranty a dead letter. According to the investigation, there are many furniture warranty traps, and harsh warranty conditions have become a chronic illness in the furniture industry.
Difficult to identify missing standards
"Furniture of furniture is unclear and failure to provide product instruction manuals can easily lead to improper operation by consumers, but at the same time the reasons for product quality and installation behavior are difficult to define, making it difficult for consumers to achieve after-sales rights protection. State, disputes cannot be resolved. "The person in charge of the Municipal Consumers Association said.
The relevant person in charge of the City Furniture Association said that at present, the country does not have uniform warranty regulations for furniture and building materials products, but consumers who purchase furniture locally can follow the "Xi'an City Furniture Product Quality Repair, Replacement, and Return Responsibility Regulations (Trial)" Enjoy furniture "three guarantees" service. "Regulations" pointed out: within 90 days from the date of delivery, serious quality problems occur, consumers can choose to return, exchange or repair. When returning the goods, the payment shall be refunded at the same time as the original purchase price; within 180 days from the date of delivery, the product has serious quality problems and can be replaced or repaired. No depreciation fee will be charged for the replacement; free repair will be required for the repair. "Regulations" requires that furniture products implement the three guarantees principle of who is responsible for selling. Therefore, Mr. Chen should find the seller to settle or repair.
Furniture warranty problems
Due to the lack of national standards and regulations, market supervision is not perfect. Not only the warranty content is limited, but also the identification of quality problems. After the furniture went wrong, the merchant sent someone to check, and the result was the merchant's final decision. The cost of the quality inspection agency is not cheap. If the result of the identification is not a quality problem, the cost is borne by the consumer, and the problem will not be solved even if the expense is spent.
At the same time, some furniture manufacturers are very demanding on warranty conditions. For example, scratches and stains on furniture are not covered by warranty; solid wood furniture is deformed due to changes in water content, and is not covered by warranty. In addition, "man-made damage" is a non-warranty range set by many furniture brands, but what exactly does "man-made damage" include, but no brand has made it clear.
Commitment needs to be governed by contract
The person in charge of the City Furniture Association said that another part of the reason for the difficulty in defending rights is that many merchants promise that the full warranty is often verbally, not reflected in the contract.
In response, the reporter visited a number of furniture brands. When the reporter asked to add the full protection rules to the contract, the salesperson told the reporter that the contract can only be signed in a unified manner, and the additional clauses do not meet the requirements. Not necessarily admitted. However, the person in charge of the Municipal Consumers Association told reporters: "This statement is a misleading consumer behavior that merchants evade after-sales behavior. The sales contract can not only add clauses in the contract, but even write an additional annex. Benefits. We remind consumers that they should have sufficient self-protection awareness, and when signing a contract, they must implement the manufacturer ’s oral commitments in writing, and save the relevant contracts, invoices, after-sales service documents, invoices and other evidence, in the future If there is a dispute, there is evidence to rely on. Consumers can negotiate with the merchant to resolve it, and then seek help from the store and consumer association, and finally seek a settlement from the court. "
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