Furniture drawers lead to disputes to avoid disputes

A few days ago, Ningbo citizen Ren and furniture dealers had a ambiguity because of the interpretation of the terms of the contract, which led to a dispute. The incident occurred on October 7 last year. Mr. Ren ordered a set of solid wood furniture at a specialty store for a total price of 46,000 yuan. At the time of ordering, Mr. Ren proposed to add a few drawers under one of the beds for the storage of clothes. The salesperson immediately agreed, and the other party promised to order 6 drawers for free. Due to the closeness of the mall at the time, the two parties only signed the contract and paid the deposit. After returning home, Mr. Ren carefully checked and found that the contract did not express details such as more drawers and furniture materials, so he returned to the mall the next day, adding "all the furniture materials are walnut, and the sides of the bedding are in the middle of the contract." Add a drawer" content. In January of this year, Mr. Ren received the furniture he had ordered before, but found that the drawer at the bottom of the bed had only one side, not the “three on one side” he expected. So he found the business theory and asked for a return. Mr. Ren insisted that his expression in the contract was “a total of six on one side”. The merchant believes that according to the contract, the content of the remarks should be: "Add one drawer to each of the two sides of the bed, adding up to two." The two sides were deadlocked. In March of this year, Mr. Ren found the Luzhou Gulin Consumer Protection Branch and asked for mediation. In accordance with the relevant provisions of China's "Contract Law", if the parties have disputes over the understanding of the terms of the contract, they shall determine the true meaning of the clause in accordance with the terms and phrases used in the contract, other relevant terms of the contract, the purpose of the contract, the trading habits and the principle of good faith. . From the contract signed by Mr. Ren and the merchant, from the perspective of language habits and the purpose of the consumer's request for drawers to facilitate storage, the agreement between the two parties at the time of conclusion of the contract should be interpreted as “on both sides and the middle of the bed. Add 1 drawer each." After mediation, the merchant finally made a concession in the near future and agreed to give the above-mentioned combination cabinet to Mr. Ren free of charge. Mr. Ren expressed satisfaction. In this regard, the Gulin Town Consumer Protection Committee reminded consumers that in the process of signing the order contract, the additional requirements must be clear to avoid ambiguity, resulting in unnecessary trouble in the process of receiving goods and subsequent rights protection.

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