According to the changes in the psychological state of the customer during the shopping process, the furniture shopping guide should take appropriate steps and methods to do the sales reception work of the store.
Step 1: Waiting for the opportunity
After the customer enters the store, the shopping guide smiles and contacts the customer's eyes, and should always pay attention to the observation and find opportunities to contact the customer. A good way to contact and talk:
1 greeting method: The greeting method is applicable to customers who are browsing freely and customers who are busy with receiving other customers, and should say: Hello! Welcome to "go Jiaju.com", please feel free to take a look.
2 Introduction to the Commodity Law: Introduce the Commodity Law for customers who are paying attention to observing a certain product. It should be said: This is our xx (such as 108) series of xx (such as sofa), he is xxx style (such as Spanish style), he The feature is. . . . . .
3 Service approach, this method applies to customers who explicitly indicate that they want to shop, especially those who are eager to shop.
Step 2: Furniture Promotion
After the shopping guide and the customer talk, they should make the customer have something to do as soon as possible, there are things to see, there are objects that cause interest and association. In order to achieve the purpose of attracting customers' interests, it is necessary to pay attention to the following methods:
1 Personally perceived method, this method is to let the customer touch, experience and feel the furniture as much as possible, so that the customer actually perceives the advantages. If you buy a sofa, please touch the carvings, fabrics, and please sit down and lie down and feel.
2 Others show the method, when the customer does not have a certain opinion on the specific purchase of certain furniture, the shopping guide can recommend several furniture with similar functions or similar prices for their choice.
3 step-by-step recommendation method, which is to introduce the low-priced furniture first in the price segment that the customer may accept, and then introduce the higher-priced furniture in a timely manner.
The above is the knowledge of a good furniture shopping guide that Xiaobian has compiled for you. If you want to know more information, you can pay attention to the official website of our home.
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