Abstract The service attitude of the urgency of the customer and the sincerity for the customer is a must-have concept for every employee of Fenike. In order to better serve its customers, Fu Nike is also constantly innovating in terms of service concepts and service content. Around this core service concept, Fu Nike in 2013
The service attitude of the urgency of the customer and the sincerity for the customer is the philosophy that every employee of the company needs. In order to better serve its customers, Fu Nike is also constantly innovating in terms of service concepts and service content. Focusing on this core service concept, Fenike fully upgraded its customer service system in 2013, and strived to create six service tools to solve various problems in the process from initial contact to product use.
Free trial of the product.
When new customers first contacted Fenike, due to the lack of understanding of Fenix ​​and products, or never used CBN tools before, there will inevitably be various concerns. The free trial policy is an affordable service provided by Fenike from the customer's point of view to solve the most basic trust problem before sale.
Full technical support
Due to the cutting speed and blade life of CBN tools, which are much higher than traditional carbide tools, many customers are not sure about the cutting parameters and can not fully exert the performance of CBN tools. To this end, Fenike professional and technical engineers will provide customers with tools such as tool selection, on-site commissioning, tooling, and technical training.
24 months unconditional return
Based on the confidence in the performance and quality of the products, and in order to solve the worries of customers, Fenike provides customers with the service promise of unconditional return and exchange within 24 months for all tool customers. Within 24 months after the purchase of the Fenike tool product, the customer may request a return or exchange regardless of the quality problem or the product performance.
400 national customer service hotline
At the end of 2012, Fu Nike opened the domestic tool manufacturing enterprise, and took the lead in opening the 400-878-5556 national unified customer service hotline. Domestic customers can call for free at the first time to inquire about product purchases or feedback on various problems encountered during product use.
Online real-time communication
In the Internet age, various new technologies emerge one after another. Fu Nike also follows the trend and launches a new version of the official website at the beginning of the new year. Log in to the new website to communicate with Fu Nike customer service and technical engineers online and apply for free samples online. In addition to the website, you can also communicate with Fenike by focusing on Finike Weibo (microblogging name: Fenike super hard material) and WeChat (WeChat public account: Fu Nike).
The customer complained of a 2 hour response.
Within Fenike, solving customer complaints is a top priority for all departments. In the event of a customer complaint, the responsible person of the relevant department must be notified at the first time and the solution should be given within 2 hours until the customer is satisfied.
In addition to the above six service initiatives, Fenike also provides customized and targeted services based on the specific needs of customers. If some customers need to greatly improve efficiency, and some customers need tools with high wear resistance, Fu Nike will adjust the structure of the tool according to these different requirements, and strive to satisfy every customer. At the same time, Fu Nike can also provide technical services, matching tools and turnkey projects according to the customer's processing needs.
On the basis of doing a good job of basic services, Fu Nike will further expand production capacity, improve product quality and stability, expand sales and technical support team, and ensure the realization of the principle of “all for customer satisfactionâ€.
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